Terms And Conditions
Dashboard Instrument Cluster is a leading instrument cluster expert in North America that specializes in repairing, refurbishing, servicing, and selling instrument clusters.
Important Please Read Before Purchase:
By purchasing this listing the buyer acknowledges that you have read, understood, and agreed to be legally bound by the following Terms and Conditions.
Pre Purchase Requirement:
All Buyers must contact us prior to purchase to confirm compatibility with their vehicle. Failure to do so is at the Buyer’s sole risk. We are not responsible for incompatibility if prior confirmation is not obtained.
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Product Sales Policy
All product sales are FINAL & NON-REFUNDABLE. However, under qualifying circumstances, we may issue a store credit or voucher:
- Valid for 12 months from date of issue
- NON-TRANSFERABLE
- May be used for:
- Repairs
- Products
- Future services
If you have any doubts, please contact us and we will be more than happy to guide you
These terms apply to:
- Accidental purchases
- Change of mind
- Failure to read the whole listing information, including terms & conditions
- Delays outside our control
- Doesn’t verify part numbers, compatibility, and application
- Decides not to proceed
The Payment Remains Non-refundable, Only Credit/Voucher
Claims Policy:
All claims for damage, loss, or delay during shipping must be handled directly with the shipping carrier. Dashboard Instrument Cluster will assist by providing available documentation (photos, videos, invoices, etc.) when possible; however, we do not assume liability for any shipping-related issues.
Liability Disclaimer:
Full responsibility for any damage, loss, theft, delays, wrong delivery or mishandling lies solely with the shipping carrier, not with Dashboard Instrument Cluster.
This applies to all shipments, including:
- Customer to our facility
- Our facility to customer
- Shipments to or from third parties, businesses, or any designated location
To the fullest extent permitted by law:
- We are not liable for any incidental, consequential, or indirect damages, including loss of use, loss of income.
- Our maximum liability shall not exceed the amount paid for the product.
Shipping Costs:
The customer is responsible for all shipping costs, including:
- Shipping to us
- Return shipping
Any additional shipping required, including return for warranty.
Insurance:
Please be aware, standard shipping includes insurance up to $100. If you need to insure your item to be equivalent to its real worth/value, you need to pay an additional fee. Make sure you request from us to add insurance for your item on the way back to you to get coverage for the full amount of your item’s worth.
Packaging Responsibility:
Customers must ensure items are properly packaged to prevent damage during transit. Improper packaging may result in damage, which remains the customer’s responsibility to resolve with the carrier.
Transparency & Documentation:
- Performing pre-shipment functional testing to confirm operational condition at time of dispatch
- Inspecting for visible defects and documenting cosmetic condition in listing photos
- Verifying key functions such as gauge response, illumination, and display performance
- Marking all units with identification and tamper-evident warranty seals
- Packaging items securely to minimize risk of transit damage
For Warranty To Apply:
- We ask that all items sent to us for WARRANTY purposes must be in the same condition we shipped it outbound. This includes the warranty sticker not being broken, tampered with, or removed. Please make sure there are no missing parts, or any other discrepancies associated with the product.
- If the item does not meet any of the requirements above for WARRANTY return, WARRANTY WILL BE VOID and we will NOT return/refund any credit or voucher.
